Marketplace for gamers
Popular
Games
About
10k+
Gamers worldwide trust VMate for their in-game needs.
89.7%
Customer satisfaction rate thanks to our reliable
service.
30k+
Accounts, items, and services available for top games.
$25k+
Earned by gamers through
our marketplace.
our marketplace.
by gamers
for gamers
Frequently
Asked
Questions
General questions
What is VMate?
VMate is a digital marketplace where players can buy, sell, and discover gaming accounts and related services. Our goal is to make the process simple, safe, and transparent.
Is Vmate safe to use?
Yes, we prioritize security. All transactions are processed through trusted payment systems, and we guarantee account delivery. If any issue arises, our support team is ready to help.
Buying
How do I buy items or services?
Simply browse the marketplace, choose the account or service you want, add it to your cart, and complete checkout. After payment, your order will be processed automatically or delivered by our support team.
What payment methods do you accept?
We accept popular global payment methods, including credit/debit cards, e-wallets, and selected cryptocurrencies. Available options may vary depending on your region.
Transactions and security
Are my payment details safe?
Yes. We never store your full payment details on our servers. All transactions are processed through secure and certified payment providers with full PCI DSS compliance.
HWhat is your refund policy?
If an account or service does not match the description or there is a verified issue, you can request a refund. Each case is reviewed by our support team to ensure fairness and transparency.
Do you offer buyer protection?
Absolutely. Every transaction on VMate is covered by our buyer protection policy. That means you either receive exactly what you ordered, or you get your money back.
How do you handle chargebacks?
In case of a chargeback, our system provides full transaction logs and delivery proof to payment providers. This ensures protection for both buyers and sellers.
Other questions
Do you support games from all platforms?
We focus mainly on popular PC, mobile, and console titles. If a game is supported, you’ll see available accounts/services listed on our platform.
How long does delivery take?
Most orders are processed instantly and delivered automatically to your email. In some cases, if manual verification is needed, it may take up to a few hours.
